French Books Online
 
   
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Shipping & Info

Bienvenue ΰ French Books Online
French Language Book Boutique
Twitter account: @booksinfrench


SHIPPING POLICIES:
We highly recommend choosing UPS if you need the order by a certain day.
AVAILABILITY - Whether an item is in stock, temporarily out of stock or available from France upon request is indicated on each individual item. Please be sure to check the availability of what you are ordering before placing an order if you need it by a certain date to ensure that it is in stock. For out of stock and available upon request items, choosing a faster shipping method will not change how long it will take for us to get it from France.

FREE SHIPPING - Free shipping generally goes Media Mail through the post office unless the size and location is more practical to send UPS ground (generally only Northeast states for very large orders). 99.9%+ of Media Mail orders arrive within 1 to 2 weeks, but on occasion they can get jammed up in various facilities (usually the Jersey facility, let's be honest) for days and weeks and can take much longer, even up to a few months. We will not consider a Free shipping package lost until it has been 90 days since it was shipped, as it can start moving again at any time if it has been stalled at a facility. Do not choose this method if you need it by a certain date and cannot risk this happening to your order.

SHIPPING ADDRESS - Please ensure that the shipping address is correct before placing the order and also double-checking in the confirmation e-mail and alert us immediately if there is a problem with the shipping address. It is the customer's responsibility to enter the correct shipping address and if there is an error due to negligence then it is up to the customer to sort it out with the shipping company. We will not get involved and will only be willing to ship it again for an additional shipping fee when and if it the package ever comes back to us.

RETURNS AND REFUNDS:
Due to the nature of our business as an import company, all sales are final. We are not able to do returns, exchanges or refunds on any orders unless there is a justifiable problem with the item itself. We are happy to answer any questions or give any additional information you may have about items before placing an order.

For fastest resolution of questions or problems, please send us an e-mail and we will get back to you as soon as possible.

Schools and Libraries: Please phone or e-mail for purchase order information and discounts.
 
All orders are usually processed within 24 - 72 hours, unless otherwise stated in the item's description. All books available at this site are written solely in the French language. Imported directly from France, they are warehoused in America and available for immediate shipment from the USA.
 
If you have any questions at all, please feel free to e-mail us and we will be happy to assist you.
 
All credit card and personal information is taken via an industry standard SSL encryption that scrambles credit card information when a shopper enters a credit card number, keeping your information secure and confidential.
 
SHIPPING CHARGES:
 
SHIPMENTS WITHIN THE UNITED STATES :
 
Free Shipping on an order of $59 or more
 
FREE USPS Media Mail shipping on an order of $59 or more
We also offer UPS or other USPS shipping methods. Price varies based on weight and destination. 
Out of stock items purchased in orders with Priority Mail or UPS will be shipped separately USPS Media Mail once back in stock. If you want out of stock items to also ship the expedited way, they must be placed in a separate order.
 
SHIPMENTS TO ADDRESSES OUTSIDE OF THE USA
 
We are not shipping internationally at this time so are not taking orders shipped to addresses outside the United States.

Contact information:
French Books Online
78 Chemung Road
Meredith NH 03253
USA
Phone (603) 677-7754