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Shipping & Info

Bienvenue ΰ French Books Online
French Language Book Boutique
Twitter account: @booksinfrench


SHIPPING POLICIES:
We highly recommend choosing UPS if you need the order by a certain day or don't want to risk an unpleasant shipping experience. The post office has not been performing the last few months the way they used to and we are not responsible for any mistakes or delays they may make in delivering your order. Probably 95-99% of post office orders are still delivered in a timely fashion without any problems but we still recommend UPS. Any issues with a post office delivery must be handled by the customer and we will not take on any responsibility for any mistakes they may make with your order. Choose the post office at your own risk. Thank you for your understanding.
If you are placing an order over $79, please feel free to e-mail us before placing your order on how much it would cost to upgrade to UPS because we will discount off the UPS GROUND price whatever the free shipping would have cost us to send through the post office to make it easier for you to upgrade to UPS.
AVAILABILITY - Whether an item is in stock, temporarily out of stock or available from France upon request is indicated on each individual item. Please be sure to check the availability of what you are ordering before placing an order if you need it by a certain date to ensure that it is in stock. For out of stock and available upon request items, choosing a faster shipping method will not change how long it will take for us to get it from France.

FREE SHIPPING - Free shipping generally goes Media Mail through the post office unless the size and location is more practical to send UPS ground (generally only Northeast states for very large orders). 99.9%+ of Media Mail orders arrive within 1 to 2 weeks, but on occasion they can get jammed up in various facilities (usually the Jersey facility, let's be honest) for days and weeks and can take much longer, even up to a few months. We will not consider a Free shipping package lost until it has been 90 days since it was shipped, as it can start moving again at any time if it has been stalled at a facility. Do not choose this method if you need it by a certain date and cannot risk this happening to your order.

SHIPPING ADDRESS - Please ensure that the shipping address is correct before placing the order and also double-checking in the confirmation e-mail and alert us immediately if there is a problem with the shipping address. It is the customer's responsibility to enter the correct shipping address and if there is an error due to negligence then it is up to the customer to sort it out with the shipping company. We will not get involved and will only be willing to ship it again for an additional shipping fee when and if it the package ever comes back to us.

RETURNS AND REFUNDS:
Due to the nature of our business as an import company, all sales are final. We are not able to do returns, exchanges or refunds on any orders unless there is a justifiable problem with the item itself. We are happy to answer any questions or give any additional information you may have about items before placing an order.

For fastest resolution of questions or problems, please send us an e-mail and we will get back to you as soon as possible.

Schools and Libraries: Please phone or e-mail for purchase order information and discounts.
 
All orders are usually processed within 24 - 72 hours, unless otherwise stated in the item's description. All books available at this site are written solely in the French language. Imported directly from France, they are warehoused in America and available for immediate shipment from the USA.
 
If you have any questions at all, please feel free to e-mail us and we will be happy to assist you.
 
All credit card and personal information is taken via an industry standard SSL encryption that scrambles credit card information when a shopper enters a credit card number, keeping your information secure and confidential.
 
SHIPPING CHARGES:
 
SHIPMENTS WITHIN THE UNITED STATES :
 
Free Shipping on an order of $79 or more
 
FREE USPS Media Mail shipping on an order of $79 or more
We also offer UPS or other USPS shipping methods. Price varies based on weight and destination. 
Out of stock items purchased in orders with Priority Mail or UPS will be shipped separately USPS Media Mail once back in stock. If you want out of stock items to also ship the expedited way, they must be placed in a separate order.
 
SHIPMENTS TO ADDRESSES OUTSIDE OF THE USA
 
We are only shipping to Australia at this time. The cost is a flat rate of $99.99 and will ship UPS Global with a tracking number. If the shipping cost ends up being less we will adjust it when we process the order. If it is considerably more to where this rate would not be reasonable, we will contact you with a new quote and give you the option to cancel if you do not wish to pay the higher amount.

We are not shipping internationally anywhere else outside the United States at this time. You can try e-mailing us with what you are ordering and where it is going and we might consider making an exception.

Contact information:
French Books Online
PO Box 242
New Hampton NH 03256-0242
USA
Phone (603) 677-7754